Caresync
UX Design + Service Design
In Art Center College of Design's Service Design class, we identified vulnerable seniors at risk of isolation and developed multi-touchpoint solutions to address social disconnect and prevent mental health decline.
About
Art Center System Services Design Studio
May 2023 - August 2023
Team
Leeann Wei
Addy Fu
Vanessa Huang
Amy Kim
What I did
UX Research
Creating Personas and Storyboarding
Conceptualizing system and ideations
Designing the system of mobile, web, tablet
Key Takeaways
Loneliness and social isolation increase the risk of premature death by 26%.
How might we help seniors overcome social isolation and loneliness?
What is Caresync?
Caresync is a system designed for elderly seniors, doctors, caretakers, and organizations centralized together to provide the best possible care for seniors as they age.
Research
Preliminary Research
We started off with desktop research online where we really wanted to learn more about loneliness and how it effects people as they age. The term "loneliness" is very broad and so many factors can effect a senior and how lonely they are. So, through our research we wanted to better understand the factors and the statistics.
Stakeholder Interviews
We also interviewed health care professionals from CVS pharmacy, Oak St. Health, and Aetna who worked alongside seniors in their day to day lives. Through these interviews we were able to better understand not only health care models but also about how there are so many other factors that determine the care seniors recieve as they age and how much access seniors actually have to these resources that could help with their loneliness.
"Your ZIP code tells you how long you live"
The Social Determinents of Health
Problem Statement
Currently, many seniors in the US can experience feelings from social disconnectedness, isolation and loneliness to mental health issues in their day-to-day lives. Currently, many seniors in the US can experience feelings from social disconnectedness, isolation and loneliness to mental health issues in their day-to-day lives. These feelings of social isolation can negatively impact the quality of their senior years including affecting physical and mental health.
Research Methodology
To progress our understanding further we developed a strategy blueprint where we identified our key users as well as what we wanted our design outcomes to be. We also researched into existing health care models as well as how doctor offices were identifying loneliness in seniors currently.
Personas Archetypes
We developed 5 archetype personas and the one we ultimately decided to design for was the dependent senior and their caretaker. In order to create our personas we used the ADL Questionnares to determine how to classify these seniors through their skill levels and their social determinents.
Persona Methodology
To develop our archetypes we approached them with determining ADLs which were basically how we classified the different skill levels (functioning capabilities of seniors) as well as creating behavioral continuums which was how we grouped and created the archetypes to create categories of what we were looking for.
Problems
Through our research, interviews, personas we were able to identify some main problems that we believed were important to influence our design.
Solutions
Train more employees in healthcare who interface with patients to recognize and loneliness and create better pipelines to access mental health resources.
Attach a database of existing resources such as community organizations and programs that help with social isolation to existing EMS. This database will filter resources to help healthcare and social workers easily find healthy environments that socially isolated elders can engage in.
Solution Methodology
To help create our entire system design we created a stakeholder map and service blueprint that helped us create a whole system for multiple stakeholders and the whole journey of our service from both the front end but as well as the back end.
Design
The Users
Our platform lives in three devices : web, app, and tablet. The experience we designed is not only for the seniors but also for their caregivers, the community organizations, and finally the physician office.
Final Design
Physician Office Portal
For the physician office's use to help them match seniors to organizations as well as develop the care plan that the seniors need.
Key Features
Integration into existing Electronic Medical Record Systems
Patient Privacy
HIPAA Compliance
Printed Organization Details
Easy Scheduling
How the patient match works:
1. Doctor goes into match tab and selects best match organizations.
2. Share organization with the senior.
3. Team sign off and read the care teams notes.
4. Contact the selected organizations.
The Senior
The Senior's access to the app is easy to use with simple features the solely only show what is going on in the moment as not to confuse them.
The Caretaker
The Caretaker's access to the app is designed for the caretaker to be able to keep track of the seniors where-abouts as well as the senior's schedule. They can also share the seniors day alongside other family members as well.
Design Process
LowFidelity Design
Key Insights
How do we get organizations and pcps to sign up for our service?
How do we emphasize HIPPA compliancy?
Design a simple ui for seniors but also for the caretaker to be able to use the platform as well.
MidFidelity Design
Key Insights
How to make the steps visually understandable and not feel overwhelming?
Filtering Organization recommendations
Next Steps
© Leeann Wei 2024